Latest update: May 31, 2024
In order to fully protect your rights, we have updated the “TerraMow Privacy Policy”. This update mainly focuses on:
Welcome to TerraMow! TerraMow is a free application (hereinafter referred to as “TerraMow”, “we”,”us”,”our service” or “our product”).
This privacy policy elaborates on how we collect and use your personal information when you use our products and services, as well as the information control we provide you and the measures we take to protect information security.
Below is an overview of this privacy policy, aimed to help you grasp the key points of it quickly, and to understand how TerraMow collects, uses, and stores your personal information and the rights you have. Reading this overview does not mean that you have read the full text of this policy! Please read and understand all the contents of this “TerraMow Privacy Policy” carefully before using our services, and hope that you can make appropriate choices based on your understanding.
According to applicable data protection laws, the identities of the data controller and developer entity are as follows:
We do not actively share or transfer your personal information to any third parties not listed in “Appendix 2 Instructions for Third-Party SDK Usage” (except as otherwise provided by laws and regulations or when necessary to protect users’ rights).
When you need us to share or transfer your personal information to a third party, we will directly obtain your consent or confirm that the third party has obtained your express consent to the above-mentioned behavior. At the same time, we will conduct risk assessments on third parties who provide information to ensure that third parties can provide the same or equivalent protection of personal information as described in this privacy policy before sharing or transferring it in accordance with the law.
The length of time we retain your information depends on the type of information, and it is not longer than the period required by law.
According to laws and regulations, you have the right to access, export, edit, correct, transfer, restrict processing, and delete personal information. You also have the right to object to our use of your information and to exercise legal and legitimate rights and interests with respect to the information of deceased relatives.
At the same time, if you are a minor under the age of 14, do not use our products and services. If you are over the age of 14 but under the age of 18, you need to obtain the explicit consent of your guardian before using our products and services. If you are the guardian of a minor, contact us through the methods in “14. Contact Us” when you have questions about the personal information of the minor under your guardianship.
If you have any questions or complaints about this privacy policy or your personal information, please send an email to support@terramow.com.
According to applicable data protection laws, the identities of the data controller and developer entity are as follows:
Personal Information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.
Personal Sensitive Information refers to personal information that, once leaked, illegally provided or misused, may endanger personal and property safety, and easily lead to personal reputation, physical and mental health damage, or discriminatory treatment. This includes biometrics, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts, genetic data, and other information, as well as personal information of minors under the age of fourteen.
De-identification refers to the technical processing of personal information (using pseudonymization, encryption, hash functions, and other technical means to replace the identification of personal information), so that it cannot be identified or associated without additional information with the subject of personal information.
Anonymization refers to the technical processing of personal information, so that the subject of personal information cannot be identified or associated, and the processed information cannot be restored. The information obtained after anonymization is not personal information.
Non-personal Information refers to other information that cannot identify a specific natural person or reflect the activities of a specific natural person.
Based on the product used, the method of use or acquisition, and your authorization to allow us to call the system permissions, we collect the following information:
| Type | Information | Nature | Purpose and Scenario | Storage Period |
|---|---|---|---|---|
| Account Information | Email address. | Non-sensitive information. Necessary. | – Register and log in to the account. – Provide technical support to solve product and service problems. | Account information is retained until you request to remove the information or delete your account, whichever is earlier. |
| Location Information | Approximate location information. | Non-sensitive information. Necessary. | Distinguish the user’s country or region and select the data center for data storage based on applicable laws and regulations. | Approximate location information is retained until you request to remove the information or delete your account, whichever is earlier. |
| Location Information | Accurate location information. | Sensitive information. Necessary. | Scan nearby Bluetooth devices based on GPS as required by the Android system. | Accurate location information used to scan nearby Bluetooth devices is not uploaded to the server or associated with personal information. It is deleted immediately after you leave the page. |
| Network Information | WiFi name (SSID) and password. | Non-sensitive information. Necessary. | Configure and set up the device network. | Network information is not associated with personal information, and is anonymized. |
| Media Information | Album (photo, video) | Sensitive information. Not necessary. | Allow users to attach photos or videos when submitting feedback for customer service | Media information is retained until you request to remove the information. |
| Type | Information | Nature | Purpose and Scenario | Storage Period |
|---|---|---|---|---|
| Product Information | Product activation date, battery measurement data, production number, debugging technical information, etc. | Non-sensitive information. Necessary | When you use our products, the product information is used to update the product status. | Product information is not associated with personal information, it is anonymized and stored permanently. |
| Location Information | Accurate location information. | Sensitive information. Not necessary. | Display the locations of the device and the user on the map for anti-theft purposes. | – The device’s location information is retained until you remove the device from your account. – The user’s location information is not uploaded to the server or associated with personal information. It is deleted immediately after you leave the page. |
| Media Information | Live streamed video. | Sensitive information. Not necessary. | Provide users with a service for remotely viewing live video. | Live streamed video information is not associated with personal information. It is encrypted and temporarily stored in the device’s memory and transmitted to the user’s phone via the server. Once the transmission is completed or the user leaves the page, the information is permanently deleted from the device’s memory. The server does not store any live streamed video information. |
| Service Log Information | IMEI, MAC, IP address, browser type, application crash information. | Non-sensitive information. Not necessary. | Provide technical support to solve product and service problems. | Service log information is not associated with personal information, and is anonymized. |
We do not actively obtain your personal information from third parties. If it is necessary for business development to obtain information from a third party that has not been described in this policy, we will verify the legality of the source according to law, or clarify the source, type, and scope of use of your personal information to you before obtaining it. For example, if the personal information processing activities required by TerraMow to conduct business are beyond the scope of your original authorization and consent when providing personal information to a third party, we will obtain your express consent before processing your personal information. In addition, we will also strictly abide by relevant laws and regulations, and require third parties to guarantee the legality of the information they provide.
In order to provide you with certain functions and services, we may ask you in advance to authorize us to call relevant system permissions. You can view each system permission and its status item by item, and choose to enable or disable permissions in the system settings of your mobile device.
Enabling these permissions means that you authorize us to collect and process this personal information when using related functions and services. We only call your system permissions when you use related functions. Disabling these permissions means that you withdraw these authorizations. We will no longer continue to collect and use your personal information, but we will not be able to provide you with the functions and services corresponding to these permissions. The decision to disable the above authority will not affect the previous processing of personal information based on your authorization.
To understand the specific system permissions you need to authorize, the purpose of the request, the type of information processed, whether it can be disabled, and its steps, please refer to “Appendix 1 Permission Application Instructions”.
Mobile devices running on the Android system may have different methods for displaying and managing permissions. If you have problems with managing permissions, you can ask the device provider for help.
We only collect and process the relevant information mentioned in “3. What Information Do We Collect or Process?” when you use specific functions or services. For instance:
Data collected through our products and services is processed for the following specific purposes. They may be used for different purposes at the same time.
Personal data processed by TerraMow is stored in your TerraMow account and can be accessed in the app.
By creating a TerraMow account, you can better use our products and services. Through this account, you can also manage your own content and preferences.
When you contact our support team with a problem you report, our team member may need to process your personal information to help you. Without your consent, they are not able to view your personal information.
We may use your anonymous personal information to improve our products and services, customer support, and to develop new services. For example, we may need to process this data to troubleshoot and prevent errors, perform data analysis and testing, conduct research and surveys, and develop new features and services.
We use the information we collect to promote the safety of our services, users, and other parties. For example, we may use this information to authenticate users, prevent fraud and abuse, respond to legal requests or claims, conduct audits, and enforce our terms and policies.
These purposes are all based on your consent to this Privacy Policy, which we will obtain when you create an account.
Our products work over wireless connections (WiFi, Bluetooth, 3G/4G/5G) to enable product configuration as well as transfer and sync data collected by your TerraMow account. Some functions are only available after connecting our product and TerraMow. Personal information collected by our product is stored in TerraMow after you sync the product with TerraMow.
In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we embed third-party SDKs in TerraMow, and we carefully evaluate the purpose of using these SDKs. For more information about the purpose, method, and scope of SDK processing personal information, please refer to “Appendix 2 Instructions for Third-Party SDK Usage”.
We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the services, serving advertisements on our behalf across the Internet, and measuring the performance of those advertisements. These companies may use cookies, web beacons, and other similar technologies to operate and improve our website. We also use cookies to display advertisements.
To ensure you get a high-quality experience, we may disclose certain data under very strictly defined circumstances:
You can instruct us to disclose your information to others. For example, instruct us to share your information in other ways, and when you allow a third party to request access to your account, their use of your information will be governed by their privacy policy and terms.
We may retain or disclose information about you to comply with laws, regulations, legal procedures, or government requests. In the following situations, we may process your personal information without asking for your authorization and consent:
Notice: It is our policy to notify you of legal processes seeking access to your information, such as a search warrant, court order, or subpoena. If the court specifies a nondisclosure period, we will provide delayed notice after the nondisclosure period expires.
We will store or process your data in data centers located in the country or region you selected when registering your account, in accordance with the applicable laws and regulations of that location. If we need to transfer your personal information to data centers in countries or regions outside of the aforementioned locations, we will ensure that such transfers comply with applicable legal requirements and implement appropriate safeguards, such as Standard Contractual Clauses or Privacy Shield certification (if applicable).
We may share aggregated or non-personal information, which has been anonymized and cannot be used to identify personal information.
We may disclose such information publicly to third parties, for example, in public reports on exercises and activities, to partners with whom we have reached an agreement.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take steps to protect the confidentiality of personal information and notify affected users before transferring any personal information to the new entity. Potential acquirers are subject to the same obligations to protect your personal information.
We do our best to ensure the security of your personal information.
Protecting your privacy and security is critical to how we build and deliver our products and services.
We will use various security protection measures within a reasonable level of security to ensure the security of information. For example, we will use encryption technology (such as SSL), de-identification, anonymization, and other means to protect your personal information. Only employees who have a valid reason to access this information may access our databases.
We recommend that you regularly log in to your TerraMow account and confirm that your personal information is accurate and up to date. If you have questions about the accuracy of the data, please let us know and we will take steps to correct or delete the inaccurate data.
In the event of a security incident such as personal information leakage, we will initiate emergency plans and remedial measures to prevent the expansion of the security incident, and perform relevant reporting and notification obligations in accordance with the law.
We provide you with account settings to access and control your personal information.
You have the right to access the personal data we hold about you.
By logging into your account, you can access much of your personal information.
You have the right to request the correction of inaccurate or incomplete personal information.
You can change your personal information by logging into your account and using your account settings. For example, you can edit the profile data you provide.
You have the right to request the deletion of your personal data (right to be forgotten).
For example, if you choose to delete your account, most of your information will be deleted immediately, but a small amount of information may be anonymized. For details, see “11. How Long Do We Keep Your Personal Information?”. In addition, we may retain information for legal reasons or for harm prevention purposes.
Notice: The operation of deleting an account cannot be undone. If you have deleted your TerraMow account and want to use our products and services again, you will need to create a new account, but the personal information before deleting the account cannot be retrieved.
You have the right to request the restriction of the processing of your personal data.
You have the right to receive the personal data we hold about you and transmit it to another data controller.
You have the right to object to the processing of your personal data, including for direct marketing purposes.
For example, you can disable the corresponding system permissions through the steps in “Appendix 1 Permission Application Instructions”, thereby rejecting our collection and processing of corresponding personal information.
You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
If you are unable to exercise the relevant rights through the above steps, you can contact us through the methods in “14. Contact Us”.
The length of time we retain your information depends on the type of information, and the retention time does not exceed the period stipulated by law.
If you sign in to your account within 7 days of requesting its deletion, your account deletion request will be automatically canceled.
If your account has been deleted and you want to use our products and services again, you can create a new account.
| Type | Information | Storage Period |
|---|---|---|
| Account Information | Email address. | Account information is retained until you request to remove the information or delete your account, whichever is earlier. |
| Location Information | Approximate location information. | Approximate location information is retained until you request to remove the information or delete your account, whichever is earlier. |
| Location Information | Accurate location information. | Accurate location information used to scan nearby Bluetooth devices is not uploaded to the server or associated with personal information. It is deleted immediately after you leave the page. |
| Location Information | Accurate location information. | – The device’s location information is retained until you remove the device from your account. – The user’s location information is not uploaded to the server or associated with personal information. It is deleted immediately after you leave the page. |
| Network Information | WiFi name (SSID) and password. | Network information is not associated with personal information, and is anonymized. |
| Media Information | Album (photo, video) | Media information is retained until you request to remove the information. |
| Media Information | Live streamed video. | Live streamed video information is not associated with personal information. It is encrypted and temporarily stored in the device’s memory and transmitted to the user’s phone via the server. Once the transmission is completed or the user leaves the page, the information is permanently deleted from the device’s memory. The server does not store any live streamed video information. |
| Product Information | Product activation date, battery measurement data, production number, debugging technical information, etc. | Product information is not associated with personal information, it is anonymized and stored permanently. |
| Service Log Information | IMEI, MAC, IP address, browser type, application crash information. | Service log information is not associated with personal information, and is anonymized. |
TerraMow’s products and services are available to the general public. We recognize the importance of taking extra steps to protect the privacy of minors.
We do not knowingly collect personal data from individuals under the age of 14. If we become aware that we have collected personal data from a child under 14, we will take steps to delete such information promptly.
At the same time, if you are a minor under the age of 14, do not use our products and services. If you are over the age of 14 but under the age of 18, you need to obtain the explicit consent of your guardian before using our products and services. If you are the guardian of a minor, contact us through the methods in “14. Contact Us” when you have questions about the personal information of the minor under your guardianship.
We may revise the content of the “TerraMow Privacy Policy” in due course. If the change will result in a substantial change in your rights under this “Privacy Policy”, we will notify you by means of system push, email, text message, or page announcement before the change takes effect.
If you do not agree to the change, you should stop using TerraMow products and services, or request to cancel your account through the contact information published in this “TerraMow Privacy Policy”. If you continue to use our products or services, you agree to be bound by the revised privacy policy.
Substantial changes referred to in this “TerraMow Privacy Policy” include but are not limited to:
If you have any questions, comments, or suggestions about this “TerraMow Privacy Policy” and our handling of your personal information, or if you find that your personal information may have been leaked, please contact us by the following methods:
Contact us via email: support@terramow.com
For questions related to this policy or personal information protection, we will respond to your request within 15 working days after receiving your information.
| Name | Function Description | Purpose and Scenario | Type of information | Can disable? | Disabled method |
|---|---|---|---|---|---|
| BLUETOOTH | Use the Bluetooth function | Search and connect Bluetooth device | System settings | Yes | Settings – Applications – TerraMow – Permissions – Turn off Bluetooth |
| LOCATION | Use the GPS location function | – Locate the user’s country or region – Scan nearby Bluetooth device – Provide GPS anti-theft feature | Location information | Yes | Settings – Applications – TerraMow – Permissions – Turn off location |
| Notification | Use the notification push function | Push app and device notification | Communication information | Yes | Settings – Applications – TerraMow – Permissions – Turn off notifications |
| CAMERA | Use the camera function | Take photos or record videos | Media information | Yes | Settings – Applications – TerraMow – Permissions – Turn off camera |
| MICROPHONE | Use the microphone function | Record videos | Media information | Yes | Settings – Applications – TerraMow – Permissions – Turn off microphone |
| ALBUM | Use the album function | Select photos or videos from the system album | Media information | Yes | Settings – Applications – TerraMow – Permissions – Turn off album |
| Name | Function Description | Purpose and Scenario | Type of information | Can disable? | Disabled method |
|---|---|---|---|---|---|
| BLUETOOTH | Use the Bluetooth function | Search and connect Bluetooth device | System settings | Yes | Settings – TerraMow – Turn off Bluetooth |
| LOCATION | Use the GPS location function | – Locate the user’s country or region – Scan nearby Bluetooth device – Provide GPS anti-theft feature | Location information | Yes | Settings – TerraMow – Turn off location |
| Notification | Use the notification push function | Push app and device notification | Communication information | Yes | Settings – TerraMow – Turn off notifications |
| CAMERA | Use the camera function | Take photos or record videos | Media information | Yes | Settings – TerraMow – Turn off camera |
| MICROPHONE | Use the microphone function | Record videos | Media information | Yes | Settings – TerraMow – Turn off microphone |
| ALBUM | Use the album function | Select photos or videos from the system album | Media information | Yes | Settings – TerraMow – Turn off album |
| BACKGROUND APP REFRESH | Use the background refresh function | Used to reconnect device while app running in the background | Service log information, location information | Yes | Settings – TerraMow – Turn off background app refresh |
| WIRELESS DATA | Use the network | For using network services | System settings | Yes | Settings – TerraMow – Turn off wireless data |
| Name | Third Party Name | Purpose and Scenario | Type of Information Processed | Official Website | Privacy Policy |
|---|---|---|---|---|---|
| Tuya App SDK | Tuya Global Inc. | Used to manage user accounts and control device | Account information, product information | https://www.tuya.com/ | https://auth.tuya.com/policies/privacy |
| Umeng SDK | Youmeng Tongxin(Beijing)Technology Limited | Used for app performance statistics and analysis | Service log information, location information, network information | https://www.umeng.com/ | https://www.umeng.com/page/policy |
| Firebase SDK | Used for app performance statistics and analysis | Service log information, location information, network information | https://firebase.google.com/ | https://firebase.google.com/support/privacy | |
| Google Maps SDK | Used for displaying the device’s location on the map | Location information | https://developers.google.com/maps | https://policies.google.com/privacy | |
| Zendesk SDK | Zendesk Inc. | Used for customer service and support | Account information, product information, service log information, network information | https://www.zendesk.com/sg/ | https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ |
| Name | Third Party Name | Purpose and Scenario | Type of Information Processed | Official Website | Privacy Policy |
|---|---|---|---|---|---|
| Tuya App SDK | Tuya Global Inc. | Used to manage user accounts and control device | Account information, product information | https://www.tuya.com/ | https://auth.tuya.com/policies/privacy |
| Tencent Bugly SDK | Tencent | Used for app performance statistics and analysis | Service log information, location information, network information | https://bugly.qq.com/v2/ | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
| Apple MapKit | Apple | Used for displaying the device’s location on the map | Location information | https://developer.apple.com/ | https://www.apple.com/legal/privacy/en-ww/ |
| Zendesk SDK | Zendesk Inc. | Used for customer service and support | Account information, product information, service log information, network information | https://www.zendesk.com/sg/ | https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ |
(End)
Shenzhen Muxin Intelligent Technology Co., Ltd
Xintu Technology Shenzhen Partnership Enterprise
Smarter Robots for Better Life.